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Terms & Conditions


www.Egiftnow.com Generic Terms and Conditions

Terms and Conditions ("Terms")

Last updated: (15.06.2017)

Welcome to Egiftnow. Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.egiftnow.com website

To avail the services offered at www.Egiftnow.com, you must agree to the following terms and conditions.While using any current or future services offered by www.Egiftnow.com , whether or not included in the Egiftnow website, you will abide by these Terms & conditions including the guidelines and conditions applicable to such service or business.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Privacy Policy

Please review our Privacy Policy updated on the website, which also governs your visit to www.Egiftnow.com , to fully understand our practices.

Terms and conditions are a binding for all purchases and visit / access to the website. All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply. Electronic Communication

When you visit www.Egiftnow.com or send e-mails to us at mail@egiftnow.com , you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing. Prices

All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website or in the confirmation email of your order. Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your …

This page (together with our Privacy Policy) tells you information about eGiftnow (”we” “our” “us”), and the legal terms and conditions ("Terms") on which we sell products in accordance with clause 2.1 below ("Products") through our website ("our site") to you. These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before using our site. Please note that before placing an order or making a payment you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site or make any payments related thereto. You should print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time as set out below. Every time you wish to order Products or use our site, please check these Terms to ensure you understand the terms which will apply at that time. 1. INFORMATION ABOUT US 1.1 We are trading as "eGiftnow", a company registered in Switzerland under company Scopus World Travel GmBH and with our registered office at Altmannsteinstrasse 30 CH - 8181 Höri, Switzerland 1.2 Contacting us 1.2.1 If you wish to contact us for any other reason, including because you have a complaint, please do so by e-mailing us at customercare@egiftnow.com. 1.2.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order. 2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

2.1 We contract with retailers worldwide, so as to make such retailer's merchandise as gifts available in your country. In doing this we can provide you with landed cost visibility in multiple currencies on transactions involving such retailer's merchandise which you shall purchase as gift.

2.2 By placing an order with us through our site, you acknowledge that your transaction will be with us and not with the respective retailer. You further acknowledge that upon successful verification by us of the authenticity and sufficiency of the payment information you provide, we will then purchase the gift on your behalf from the respective retailer for the sole purpose of immediately reselling it to you or any individual you specify for the amounts presented and agreed-upon when you submitted your order.

2.3 Our site will guide you through the steps you need to take to place an order and make a payment with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page/step of the order process.

2.4 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. Your account will be billed after your order has been processed and the Contract between us will only be formed at that point.

2.5 We will send you an e-mail that confirms that the Gifts you have purchased from the retailer have been dispatched ("Dispatch Confirmation").

2.6 If we are unable to supply you with a Gift you ordered, for example because that Product is not in stock or no longer available or because of an error in the price on our site or the respective retailers site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Gifts, we will refund you the full amount including any delivery costs charged as soon as possible and will incur no further liability to you.

2.7 You acknowledge that we shall be permitted to verify the authenticity and sufficiency of the payment information you provide, and if we are unable to verify the information automatically, our representatives may contact you and/or your credit card issuing bank to confirm your identity and/or your intent to place the order.

2.8 Please note that any Products made available through our site are intended for non-commercial use and solely for the purpose of sending the product as a gift to whomever you specify and purchase of any such Gifts for resale purposes is strictly prohibited.

2.9 By placing an order or making a payment through our site, you warrant that you are legally capable of entering into binding contracts.

2.10 Your credit/debit card or other payment method will be billed by us and charges on your statement will be accompanied by the description "eGiftnow", “eGn”, or similar. You warrant that all the information provided to us for the purpose of processing payments is correct and you are authorized to utilize the proffered payment method. You acknowledge that we will be entitled to verify the authenticity and sufficiency of the payment information you provide.

2.11 We provide the service of determining the appropriate taxes and duties to be applied to the importation of the Gift by you, and to collect, report and remit these taxes and duties, as applicable, on your behalf, to the appropriate tax authority. All Products purchased through us are made pursuant to a shipment contract. You take title to the Gifts from the respective retailer on purchasing such Products to fulfil your order. Thereafter title of the Gifts shall transfer to you from the time of purchase to the time the Products are delivered to you or anyone specified by you in your order.

2.12 By ordering Products from us, you hereby authorize a licensed customs broker chosen by us to act as your agent and transact business with foreign revenue authorities to clear your Products, account for duties and taxes on your behalf, return your Products and if applicable, prepare and submit refund claims on your behalf for any Gifts that you chose to return.

3. TERMS OF USE OF OUR SITE

3.1 Please read these Terms of Use carefully before you start to use this website. By using our site, you indicate that you accept these Terms of Use and that you accept and agree to abide by them. If you do not agree to the Terms of Use, please immediately cease all usage of this site.

3.2 We do not guarantee that our site or any content on it will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw, discontinue or change all or any part of the site without notice. We will not be liable to you if for any reason all or any of our sites are unavailable at any time or for any period.

3.3 You are responsible for making all the necessary arrangements for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms, and that they comply with them.

3.4 We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you. 3.5 We may update our site from time to time, and may change the content at any time. 3.6 We do not guarantee that our site, or any content on it, will be free from errors or omissions. 3.7 Access to certain areas of our site is restricted. We reserve the right to restrict access to other areas of our site, or indeed the whole site, at our discretion. 3.8 The use of our sites by a minor (an individual under 18 years of age) is subject to the consent of their parent or guardian and our contract is with the parent or guardian, who is responsible for the minor's compliance. We advise parents or guardians who permit minors to use the site that it is important that they communicate with minors about their safety online, as moderation or vetting of advertisements is not guaranteed or fool-proof. Minors who are using any interactive service should be made aware of the potential risks to them.

3.9 You must not use our site in any way that causes, or may cause, damage to the site or impairment of the availability or accessibility of the site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity including but not limited to using our site to copy, store, host, transmit, send, use, publish or distribute any material; gaining unauthorized access to our site; collecting data from our site; sending unsolicited commercial communications via our site; and/or without limitation performing any act that is inconsistent with the purpose of this site: to take in and fulfil consumer orders. 3.10 Where necessary we will report any breach of these Terms to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity and/or your personal information to them. In the event of such a breach, your right to use our site will cease immediately. 3.11 We reserve all rights, title and interests in our and our affiliates' intellectual property rights including without limitation, any patents, trademarks, service marks, copyright, database rights, design rights, know-how, confidential information and any other similar protected rights in any country. 4. YOUR ACCOUNT AND PASSWORD 4.1 By using our site, you authorise us to process payments, refunds and adjustments for your transactions, remit funds to your bank account where applicable, charge your credit card and pay us and our affiliates any amounts you owe in accordance with these Terms. 4.2 You must provide us with true and accurate information when registering and must maintain and update that information as applicable. We may at any time require you to provide any financial, business or personal information we request to verify your identity. You will not impersonate any person or use a name which you are not legally authorised to use. You authorise us to verify your information (including any updated information) and to obtain an initial credit authorisation from your credit card issuer at the time of registration Payment All payments must be received by us prior to shipping. We accept payment by cash, net-banking, credit card, debit card and Paypal. 5. DELIVERY 5.1 Your Dispatch Confirmation will contain delivery information which will allow you to track the delivery of your Gifts ordered. Occasionally our delivery to you may be affected by an Event outside Our Control. See clause 8 for our responsibilities when this happens. 5.2 If no one is available at your address to take delivery, the carrier will leave a delivery attempt notice to advise that the merchandise has been returned to their local depot. If this occurs, please contact the carrier at the number listed on the delivery attempt notice. If you have further issues, please contact eGiftnow on customercare@eGiftnow.com. 5.3 Delivery of an order shall be completed when we deliver the Gifts to the address you gave us, or you or a carrier organised by you collect such Products from us. 5.4 Occasionally, part of an order may be out of stock or backordered by the respective retailer. We are not responsible for delays in your order due to backorder situations or delays caused by the retailer, and shipments of your Gifts will only be made after the Products have arrived at our depot. 5.5 Products are shipped to you based on the information which you provide to us and you are responsible for the accuracy of such information. If any regulations are breached (including but not exclusively export/import regulations) due to inaccurate information provided by you then you are responsible for such breach. 6. RETURNS:

At egiftnow.com we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

Free Shipping within India

We offer FREE Shipping (specified on the Product detail page) on selected products ordered through www.egiftnow.com. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We make our best efforts to ship each item in your order within 3-4 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from our other stores or our suppliers.

We ship on all week days (Monday to Saturday), excluding public holidays. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies and by registered post where no courier service is available. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care center or mail us at mail@egiftnow.com . We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

Shipping to Switzerland / Europe/ Other Countries Shipping costs / Duties and Taxes if any will be borne by the customer based on the ordered product/service. While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics or availability. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care center or mail us at mail@egiftnow.com . We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest

. Return Policy

For returning a Product due to Fit / damage / Incorrect delivery, please log on to your account on our website or alternately contact our customer care center. Please select the order number containing the items you want to return. Then click the Return link and select items to return. If an item is faulty please also upload an image of the fault. All return cases will be reviewed by the Egift customer team and will strive to make a decision solely at our discretion. If done within 72 hours your options will be refund or exchange. State a reason for your return and add extra comments if you wish. For Fit Issues

We have a return Voucher through which you can be credited the full cost of goods returned and can use the voucher to purchase goods For Damage / Incorrect Delivery Issues

The customer has options of return voucher or refund If you decide on a refund we will restore back to the card or Paypal account that was used for the transaction. Unfortunately, after 72 Hours we can only refund through store credit or exchange of a size.

Once we have authorized the return at egiftnow.com, you will receive email confirmation of this and you will then be able to access the return address on your accounts page. Place the item(s) to be returned in a package (feel free to use the package or box your order arrived in, if it is still in suitable condition) along with your Order Number and Name, ensure the return address is clearly visible on the outside of the package and send it back to us.

Please note that International customers need to pay for their returns. The returned items will remain your responsibility until they are received by us, so be sure to ask for proof of postage in case your parcel goes missing in transit. It can take up to 21 working days for your return to be received and processed. Once we have received your return in its original condition we will email you to confirm receipt and either order your alternatives or issue a refund. If you have requested a refund, this will typically take 7 working days from receipt of returned items to process, dependent on bank/card issuer. The refund will be typically the cost of the item and will not include the shipping charges.

Customers will notify us of any damage or defect within 72 hours from the date of receipt of delivery of the products, in case customer fails to inform Egiftnow within the stipulated time frame, Egiftnow reserves the right to accept or reject such request at its discretion.

Egiftnow will replace/repair the defective product depending upon the warranty of the product at no extra cost. Egiftnow will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.

The replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. The return policy is not valid for certain products which are sold on sale. Should customers come across any issue with such products, they are advised to contact customer service within 72 hours, failing which we may decide not take a request for replacement.

And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us. To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points. All items to be returned must be unused and in their original condition. The original tags, packaging should be intact. We would not be able to accept a product if it shows sign of being broken or tampered by you. We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well). Please Note: We may not be able to exchange products bought during sale or discount.

Replacement/exchange is subject to product/ stock availability. 6.1 Details for return of the Product will be provided on the website, in your order confirmation e-mail and/or your Dispatch Confirmation. 6.2 Returns must only be sent to the address indicated on the “Return Merchandise Portal” operated by us, details of which are provided with the delivery package containing your order. 6.3 Returned Products must be in new condition with tags attached and must be accompanied by the original receipt or invoice. All returned Products are sent at your own risk. It is required that you use the reference provide to you via the “Return Merchandise Portal”. 6.4 A deduction will be made from your refund for the cost of the return shipping. In cases where the reason is deemed to be the fault of the retailer, no charge will be applied for return shipping. 6.5 ALL refunds are subject to inspection and verification within our return centres. 6.6 Only in cases where the details of the returned Products have been provided within the Returns Merchandise Portal will we reimburse you. 6.7 You will be refunded for the original sales price of the returned Products, duty and/or taxes if appropriate, plus or minus any additional credits or debits determined solely by the respective retailer or us depending on the conditions of return. 6.8 You will be refunded by us to the credit/debit card or other payment method provided by you when the order was originally placed. The refund will be processed within fourteen (14) working days of the Product arriving to the return centre /retailer in a perfect resalable condition. General Shipping and Handling

Customer has the choice of free delivery anywhere in India or alternatively bear the cost of Shipping including tax and VAT to Switzerland or Europe. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products being ordered by you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.

Return of Products by you

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned in their original condition.

Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you or if we have incomplete or inaccurate information. All such cancellations shall be intimated by email to our customer.

Cancellation policy is not applicable on any Membership, Contest, Discounted schemes/offers. Free gifts does not comes under any warranty (unless under manufacture warranty). Hence, no cancellation is possible on the basis of free gifts for complete orders.

License and Website Access

General: www.Egiftnow.com grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.Egiftnow.com. No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.

No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of www.Egiftnow.com and its affiliates without the express written consent.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by www.egiftnow.com. Egiftnow has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that egiftnow.com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 (change this) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us at mail@egiftnow.com